Program Details

Our programme aims at training and developing the young hospitality professionals of tomorrow with the knowledge and skills required of personnel employed at entry level in the diverse global hospitality industry. Our cutting edge hospitality instruction
Location:
Johannesburg, South Africa
Program Type:
Study Abroad
Degree Level:
Undergraduate
Term:
Academic Year, Rolling Starts, Spring Break, Spring Semester, Summer, Winter Semester, Year Round

Program Overview

Program Description:
This is a 10 day course and is designed for individuals who wish to gain in-depth understanding in the Front Office Department in any Hotel or Lodge in the World. This course is ideal for both the current and prospective Front Office Shift leader, Hotel Receptionist, Reservationist, Front Desk Associate, Switchboard Operator, Housekeeper, etc

Our programme aims at training and developing the young hospitality professionals of tomorrow with the knowledge and skills required of personnel employed at entry level in the diverse global hospitality industry. Our cutting edge hospitality instruction emphasises the individuality of our students while developing the integrity, mind-set as well as aptitude so necessary in the demanding industry of tourism and hospitality. At SHAC, a student is not just a number but receives personal attention.

National Certificate
Setting Description:
Front Office Basics Members of the Hotel Front Office Department Telephone Call Receiving Procedure Taking A Reservation On The Telephone (SOP) How To Handle Walk-In Guests In A Hotel (SOP) How To Handle Blacklisted Guests (SOP) Guest Registration At Front Office (SOP) VIP Check In Procedure (SOP) How To Introduce A Room To Your Guest (SOP) Front Office Terminology Hotel Room Status Terminology Hotel Rooms Types Types Of Hotel Room Rates Methods Of Payment In A Hotel Wake Up Call Procedure (SOP) Smooth Check Out Procedure (SOP) Hotel Safety Box (SOP)
Cost:
ZAR2500

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