These courses are suitable for room attendants, learners working in an in-house laundry, learners who are responsible for the cleaning and maintaining of public areas within the establishment, housekeeping staff, front office service staff, porters, conci
- Johannesburg, South Africa
- Program Type:
- Study Abroad
- Degree Level:
- Year Round
- Program Description:
- We offer a wide range of hospitality short courses and learnerships.
We offer a variety of short courses aimed at the following client:
Customer service companies
Skills Training Centres
These courses are suitable for room attendants, learners working in an in-house laundry, learners who are responsible for the cleaning and maintaining of public areas within the establishment, housekeeping staff, front office service staff, porters, concierge, reservationists, drink service assistants, waitrons, receptionists, bar attendants, ward hostesses, customer operative, hospitality receptionists responsible for dealing with bookings, checking guests in and out and dealing with accounts, etc.
- Setting Description:
- Provide customer service Maintain health, hygiene and professional appearance Maintain a safe and secure working environment Maintain effective working relationships with other members of staff Communicate verbally Maintain a booking system Deal with the arrival of customers Receive and process reservations Handle mail, messages and written communication Provide customer information and book external services Provide a housekeeping service within designated area of work Maintain housekeeping supplies Maintain a clean linen supply Provide an on-premise laundry service Launder guest clothes Provide a valet service Control linen for external laundry Co-ordinate the greeting and assisting of guests on arrival and departure Store and handle customer and establishment property Provide a collection and delivery service Prepare, service and clear function rooms Clean and maintain public areas Maintain the portering/ concierge service Audit financial procedures/ conduct a night audit Maintain p
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