Location:

Manchester, United Kingdom; London, United Kingdom

Program Type:

Study Abroad

Degree Level:

Undergraduate

Term:

Year Round

Program Overview

Program Description:

If you’re responsible for making your organisation’s first impression on callers and visitors, this receptionist training seminar is a must! We’ll help you understand the importance of the receptionist’s role and explain how to project the best image for your organisation. This programme is delivered regularly to individual students at our London High Holborn and Manchester training centres (see dates below) and can also be delivered in-house at your premises or ours for groups of 6 or more. This seminar will teach students how to carry out their receptionist duties with polish and elan, making everyone welcome and winning the respect of colleagues and management – they’ll notice the difference immediately on your return to work! Following the seminar, students will demonstrate increased work effectiveness and application of the key responsibilities involved in this job role. Any grey areas concerning what is expected of a receptionist will be clarified, giving students much greater confidence at work. Students will receive a workbook with practical exercises and individual notes to ensure that the skills learnt on this course will be successfully applied in the workplace.

Seminar Content. In one action-packed day, you’ll learn: How to make a first impression people will remember To review best telephone practice and learn how to direct calls correctly How to develop strategies for dealing with difficult people and situations How to receive visitors professionally To develop effective listening skills and focus on customer care How to stay motivated and be part of the company team

Setting Description:

Our self-paced training methodology and long opening hours make it easy to fit your studies around your other commitments. In fact it's so convenient you could even start studying today. And our friendly tutors are always on hand to make sure you get total support while you're learning.