Program Details

Module I. Hospitality Management (80 hours / 12 weeks) - Hotel Operations & Management - International system of Tourism - Functions and Types of Hotels - Accommodation - Hotel Organization, Management and Staff - The Hotel Reception - Hotel Hous
Location:
Barcelona, Spain
Program Type:
Study Abroad
Degree Level:
Graduate
Term:
Year Round

Program Overview

Program Description:
This 1 academic year program is designed to produce professionals in the field of Hotel & Tourism Management. The main teaching language is English. The study plan includes a 240 hours module to study a foreign language to choose between Spanish for foreigners, French or Russian. The theoretical part takes place in our school located in Barcelona center or in the town center of Lloret de Mar, Spain. After the theoretic modules are completed, all students have to complete an internship period in one of our collaborating companies. This program will provide you theoretical, linguistical and practical skills. Instruction is in the form of lectures, seminars, workshops, cases and individual assignments. Examination is in the form of written exams ,individual and group assignments and workshop exercises. All foreign students have to realize a Spanish language preparation module to do an official state exam of Spanish for Foreigners DELE of the correspondent level A1, A2, B1, B2, C1 or C2. HTL International School is an accredited DELE examination center of the Instituto Cervantes. The Spanish language exam will be done directly at school.

Module I. Hospitality Management (80 hours / 12 weeks) - Hotel Operations & Management - International system of Tourism - Functions and Types of Hotels - Accommodation - Hotel Organization, Management and Staff - The Hotel Reception - Hotel Housekeeping - Hotel Catering – F&B (Food and Beverages) - Hotel Catering Internal - Hotel Catering Service Overview - Ancillary Guest Services - Hotel operative model and its management Module II. Tourism Management (80 hours / 12 weeks) - Travel Agencies Operations & Management - Concept of Tourism/ Travel Industry and its Products - History of Tourism - The economic impact of Tourism - Structure and Organization of the Tourism Industry - Tourist Destinations - Tourist Attractions - Transport - Public Sector in Tourism - Tour Operating - Travel Agencies. GDS y AMADEUS - The Marketing of Tourism - Ancillary Services Module III. Customer Service in Hospitality Module (40 hours / 12 weeks) - Introduction to Customer Service - Effective Communications - Presenting a Positive Professional Image - Handling Customer Complaints - Stereotypes Module IV. Communication skills Module (40 hours / 12 weeks) - Signification of Business Communication - Overcoming Barriers to Communication - Strategic Relevance of Communication - Essentials of Oral Communication - Delivering Persuasive Speech - Successful Meeting Skills - Listening Skills - Understanding Body Language - Paralinguistic or Paralanguage - Writing Skills and Styles, Business Letters - Electronic Communication - Writing Business Reports - Writing Applicants Profile or Resume - Interview Skills - Negotiation Skills - Cross Cultural Communication Skills Module V. Foreign Language Intensive Course (160 hours / 8 weeks) - Official DELE exam of Spanish for Foreigners preparation module - General French or Russian Language according the initial entrance level Module VI. Spanish/French/Russian Language for the Tourism Sector (80 hours / 4 weeks) Table of Contents: - In the reception - Hotel services - In the restaurant/bar - Information services from the hotel - The hotel and travel agency - Check-out: Acknowledgements and complaints - Reservation procedure - What do your clients expect from you? - Touristic texts - At the airport: arrival, passport control, customs, airport services, baggage claim, car rental, shuttle bus, public transport, transfer guide - At the hotel: check-in, room reservation, guest service, exchange service, room changes, claims, check-out - Hotel services: spa, beauty center, gifts shop, activities inside and outside, group activities, laundry, parking - In the restaurant/bar: tapas, breakfast, menu - In the tourist office: excursions, guided tours, outdoor activities, car rental - In the travel agency: destinations, tours, round trips, tailor made tours, MICE, group tours, contract, relationship hotel/agency, mistakes in the booking, make an offer, prepare a trip, sell the trip - Check-out: invoices, bills, discount cards, acknowledgements and claims - Tour guide profession: protocol, duties and obligations, responsibilities, customer service. Module VII. Final Certificate Project · Project design · Research tools · Personal reflection · Appropriate questionnaire designs · Conducting academic research, literature search and review · Developing a research question, hypothesis and methodology · Managing a research project Module VIII. Internship (a minimum of 3 month)

Setting Description:
The program aims for students to acquire the necessary knowledge to work in tourism in different ways. The program focuses on a number of topics, including the development and implementation of tourist-related activities, planning and location, tourism as a major force in local and regional development, marketing on local and regional levels, planning for sustainable development in the tourism industry, and international perspectives on tourism. Upon completion of the program, students should also be able to demonstrate: – Understanding of the basic principles that underline the hospitality and tourism industry, with emphasis on financial and interpersonal skills. – Develop an understanding of the global multi-cultural international marketplace. – Gain an understanding of the interrelationship of hospitality functions to guest satisfaction. - How to apply ethical principles and communication processes in an oral and written form.
Cost:
3200 euros

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