Program Details

The F&B Service module will cover subjects such a customer service, different service sequences, staff issues and supervision techniques. According the World's 50 Best Restaurant ranking, Spain is a Nº1 country in gastronomy, world best restaurants and
Location:
Barcelona, Spain
Program Type:
Study Abroad
Degree Level:
Graduate
Term:
Fall Semester, Spring Semester, Winter Semester

Program Overview

Program Description:
The program aims for students to acquire the necessary knowledge to work in a Food & Beverages Business. The program focuses on a number of topics, including the food sector structure, establishment business plan, deep menu and beverage knowledge, menu planning, hiring process, employee training techniques, catering event management, marketing and promotion issues, quality control. Business skills like financial and accounting themes will be covered also.

The F&B Service module will cover subjects such a customer service, different service sequences, staff issues and supervision techniques. According the World's 50 Best Restaurant ranking, Spain is a Nº1 country in gastronomy, world best restaurants and pastry. The correspondent module will give you an overview about the history and actual situation of the gastronomy and wineries of Spain. Internships or co-operative working opportunities are available as part of many hospitality and food service management training programs. Students can take advantage of these opportunities to gain hands-on experience working alongside professionals in the field. Internship experience can also be helpful for a student seeking to develop his or her resume.

Module I. Food and Beverages Management (160 hours / 12 weeks) - Structure of the Food Sector - Establishment set-up - Menu design - Purchasing, storage, production, service and control - Human resources management - Marketing and promotion - Quality controls Module II. Food and Beverages Service (60 hours / 12 weeks) - Staff skills - Service equipment - Menu and beverages knowledge - Service sequences - Event service - Supervisory service Module III. Gastronomy and Wines of Spain Module (20 hours / 12 weeks) - Best restaurants of Spain: The World's 50 Best Restaurant ranking, Michelin stars - Famous chefs and pastry chefs of Spain - Wineries of Spain Module IV. Foreign Language Intensive Course (160 hours / 8 weeks) - Official DELE exam of Spanish for Foreigners preparation module - General French or Russian Language according the initial entrance level Module V. Spanish/French/Russian Language for the Tourism Sector (80 hours / 4 weeks) - In the reception - Hotel services - In the restaurant/bar - Information services from the hotel - The hotel and travel agency - Check-out: Acknowledgements and complaints - Reservation procedure - What do your clients expect from you? - Touristic texts - At the airport: arrival, passport control, customs, airport services, baggage claim, car rental, shuttle bus, public transport, transfer guide - At the hotel: check-in, room reservation, guest service, exchange service, room changes, claims, check-out - Hotel services: spa, beauty center, gifts shop, activities inside and outside, group activities, laundry, parking - In the restaurant/bar: tapas, breakfast, menu - In the tourist office: excursions, guided tours, outdoor activities, car rental - In the travel agency: destinations, tours, round trips, tailor made tours, MICE, group tours, contract, relationship hotel/agency, mistakes in the booking, make an offer, prepare a trip, sell the trip - Check-out: invoices, bills, discount cards, acknowledgements and claims - Tour guide profession: protocol, duties and obligations, responsibilities, customer service. Module VI. Final Certificate Project · Project design · Research tools · Personal reflection · Appropriate questionnaire designs · Conducting academic research, literature search and review · Developing a research question, hypothesis and methodology · Managing a research project Module VII. Internship (a minimum of 3 month)
Setting Description:
This 1 academic year program is designed to produce professionals in the field of Food & Beverage Management and Service. The main teaching language is English. The study plan includes a 240 hours module to study a foreign language to choose from Spanish for foreigners, French or Russian. The theoretical part takes place in our school located in Barcelona center or in the town center of Lloret de Mar, Spain. After the theoretic modules are completed, all students have to complete an internship period in one of our collaborating companies. This program will provide you theoretical, linguistic and practical skills. Instruction is in the form of lectures, seminars, workshops, cases and individual assignments. Examination is in the form of written exams ,individual and group assignments and workshop exercises. All foreign students have to complete a Spanish language preparation module to take an official state exam of Spanish for Foreigners called DELE of the correspondent A1, A2, B
Cost:
3200 euros

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